Shipping Rates and Terms

• All shipments are FOB Arbrux Limited, are prepaid and charged. Customers with credit terms may request an FOB Arbrux Limited collect shipment.
• If shipment is to be sent collect, the purchaser must include complete instructions including shipping method, carrier and account number.
• All shipments are subject to shipment insurance charges unless specified in writing by purchaser.
• All shipments are subject to additional handling charges if imposed by carrier.
• Customer will be responsible for all applicable destination charges which may include but are not limited to duty, storage and tax, in addition to all shipping and brokerage charges.
• Delivery must be taken by the purchaser within 10 days of notification that the goods are ready for delivery. If delivery is not taken within 10 days the full purchase price shall become due and payable. Arbrux Limited may at their discretion store the goods and bill purchaser for storage charges or sell off the product.
• UPS insures all packages for a value of up to $100 automatically. For higher value items Arbrux Limited will fill the exact monetary value of the shipment content to UPS and insure it on the customer's behalf if requested in writing by the customer. This cost will be included in the freight charges. 
• Important: this merchandise was carefully packaged and thoroughly inspected before leaving our facility. Responsibility for its safe delivery was assumed by the carrier upon acceptance of the shipment. Claims for loss or damage sustained in transit must, therefore, be made upon the carrier as follows:
• Concealed loss or damage: concealed loss or damage means loss or damage which does not become apparent until the merchandise has been unpacked. The contents may be damaged in transit due to rough handling even though the carton may not show extreme damage. When the damage is discovered upon unpacking, make a written request for inspection by the carrier's agent within five days of delivery date. Then file a claim with the carrier because such damage is the carrier's responsibility. By following these instructions carefully, we will give you our full support of your claim to protect against loss from concealed damage.
• Visible loss or damage: any external evidence of loss or damage must be noted on the freight bill or express receipt, and signed by the carrier's agent. Failure to adequately describe such external evidence of loss or damage may result in the carrier refusing to honour a damage claim. The form required to file such a claim will be supplied by the carrier.
• * DO NOT RETURN DAMAGED MERCHANDISE TO US
• * FILE YOUR CLAIM AS ABOVE AND INFORM US TO FOLLOW-UP

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Delivery Times

• Merchandise will be shipped via UPS GROUND or transport of our choice for larger items and will be subject to UPS or carriers standards, regulations and delivery limitations.
• If you would like any other shipping services (express deliveries etc) or destinations you must contact us by email first to assure availability.
• We ship international orders by airfreight to most destinations in the world with UPS.
• Please be advised that international shipping may not be available to all countries. Delivery to remote or rural areas may accordingly take longer or may not be available and will have additional freight charges.
• Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the delivery of orders to certain countries.
• Please note that all shipments to international destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
• If an order has a short shipment, you must notify Customer Service within 5 days of receipt along with appropriate proof of short shipment. Otherwise shipment will be considered accepted as delivered.
  

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Warranty and Returns

2 Year Limited Warranty

This warranty is the only warranty that Arbrux Limited makes for your Mirage Aerator and it is in lieu of any other warranties, express or implied and any other obligation or liability whatever on the part of Arbrux Limited. Arbrux Limited warrants the Mirage Aerator should it fail due to defects in materials or workmanship for 24 months from date of shipment to the original purchaser. This warranty applies when given normal and proper usage as determined by the manufacturer upon examination and when owned by the original purchaser who has registered the warranty. In no event shall Arbrux Limited be held liable for any special or consequential damages.

Warranty Claim Procedure

Warranty determination will be made by our technical service department in accordance with the appropriate warranty policies. All warranties must be accompanied by a valid RMA number. This can be obtained by contacting Arbrux Limited Customer Service. A copy of original proof of purchase including serial number is required for all warranty returns. Please Mark RMA number prominently on outside of the box being shipped. Items returned for warranty will be FOB Arbrux Limited and should be returned in the original packaging to ensure minimal return shipping costs. If the original packaging is not retained and used by the customer, Arbrux Limited will supply replacement packaging (at a nominal charge) upon return of the equipment to the customer. Only complete assemblies including power cable will be considered for warranty repair. It is not necessary to return control box or float unless your electrician has determined the control box needs repair

Repair Returns

To avoid any delays in the repair of equipment in question, it’s best to call the factory at 888-211-3548 to determine what portion or portions of the equipment in question should be returned. The Mirage Aerator is to be returned completely assembled. Do not disassemble any portion without prior authorization. A copy of original proof of purchase including serial number is required for all repair returns.
Shipping is FOB Arbrux Limited and all items should be returned in the original UPS approved packaging to ensure minimal shipping charges. If the original packaging is not retained and used by the customer, Arbrux Limited will supply replacement packaging (at a nominal charge) upon return of the equipment to the customer.
Upon the inspection of the returned equipment, whether in warranty or not, contact by Arbrux Limited to proceed with repair will be made to the owner or agent with an explanation of the repairs and charges if any. NO REPAIRS WILL BE MADE UNLESS AUTHORIZED BY THE OWNER OR AGENT. If Arbrux Limited is unable to contact the owner/agent within 30 days after receipt of the equipment for repair, a “signature Required” notice will be forwarded to the owner/agent stating that disposal of the equipment will be made 30 days from the date of this notice.