May 5th, 2025
Terms & Conditions
Welcome to the Arbrux website. By accessing or using our site, products, and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. About Arbrux
Arbrux Inc. is a Canadian manufacturer of high-quality aquatic equipment, including de-icers, circulators, mounts, and accessories. Our products are intended for use in ponds, lakes, marinas, and other waterfront environments.
2. Use of Website
You may browse and purchase from this site for lawful, personal, or commercial use. You agree not to misuse the site or interfere with its proper operation. Unauthorized reproduction, distribution, or modification of any content is prohibited.
3. Product Information & Availability
All products listed are subject to availability. We make every effort to provide accurate descriptions and images, but we cannot guarantee that product details, pricing, or availability will always be error-free or current. Arbrux reserves the right to modify or discontinue any product at any time without prior notice.
4. Orders & Payments
By placing an order through our website, you agree to provide current, complete, and accurate purchase and account information. All payments are securely processed via Stripe. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or pricing errors.
5. Shipping & Delivery
We currently ship to addresses within Canada. Shipping costs are calculated at checkout based on weight, dimensions, and destination. You will receive tracking information once your order has shipped. Arbrux is not responsible for shipping delays caused by the courier or events beyond our control.
6. Returns & Refunds
Eligible items may be returned within 30 days of delivery, provided they are unused, uninstalled, and in their original packaging. Return shipping is the responsibility of the customer unless the item is defective or shipped in error. For full details, see our Return Policy below.
7. Warranty
All Arbrux products include a limited manufacturer’s warranty of three (3) years. This warranty covers defects in materials or workmanship under normal use and does not apply to damage caused by misuse, improper installation, or unauthorized modifications. For full details, refer to the warranty information included with your product or contact us at
support@arbrux.com.
8. Limitation of Liability
To the fullest extent permitted by law, Arbrux shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the purchase price of the product in question.
9. Privacy
We are committed to protecting your privacy. Please refer to our
Privacy Policy to understand how we collect, use, and safeguard your personal information.
10.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Arbrux Return & Exchange Policy
At Arbrux, we are committed to delivering high-quality aquatic equipment designed to perform reliably in Canadian conditions. If you are not completely satisfied with your purchase, we offer the following return and exchange policy:
Eligibility for Returns:
- Timeframe: Returns must be initiated within 30 days of the delivery date.
- Condition: Products must be unused, uninstalled, and in their original packaging with all accessories and documentation.
- Exclusions: Custom-built or special-order items are non-returnable unless defective.
Return Process:
- Authorization: Contact our customer service team at support@arbrux.com to request a Return Merchandise Authorization (RMA) number.
- Shipping: Once authorized, ship the product to the address provided by our team. Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
- Inspection: Upon receipt, we will inspect the product to ensure it meets the return criteria.
- Refunds: Approved returns will be refunded to the original payment method within 7–10 business days. Shipping charges are non-refundable.
Exchanges:
If you need to exchange a product for a different model or size, please follow the return process and place a new order for the desired item.
Defective or Damaged Products:
If you receive a defective or damaged product, please contact us immediately at support@arbrux.com with your order number and photos of the issue. We will arrange for a replacement or refund as appropriate.
Warranty Claims:
Arbrux products come with a manufacturer's warranty. For warranty service, please refer to the warranty terms included with your product or contact our support team.
Contact Us:
For any questions or assistance with returns and exchanges, please reach out to our customer service team at:
- Email: support@arbrux.com
- Phone: (343) 422-6224
- Hours: Monday–Friday, 9:00 AM – 4:00 PM EST
Privacy Policy
At Arbrux Inc., your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.
Who We Are
Arbrux Inc. manufactures aquatic equipment in Canada and operates an online store offering de-icers, circulators, mounts, and accessories.
What Information We Collect
We may collect the following types of information when you interact with our website:
- Name, email, phone number
- Billing and shipping addresses
- Purchase details and order history
- IP address, browser type, and on-site behaviour (via cookies)
How We Use Your Information
We use your information to:
- Process and ship orders
- Communicate updates and confirmations
- Provide customer support
- Improve our website and product offerings
We do not sell or rent your personal information.
Third-Party Services
We share limited information with trusted providers to operate our store:
- Stripe (payments)
- Easyship (shipping)
- Email and analytics services
Each of these providers follows secure data practices and their own privacy policies.
Cookies
We use cookies to improve your browsing experience and understand how the site is used. You can disable cookies in your browser settings.
Data Security
We protect your information using industry-standard measures. Payment data is processed securely via Stripe and never stored on our servers.
Your Rights
As a Canadian resident, you may request:
- Access to your personal information
- Corrections or updates
- Deletion of your data (where permitted by law)
- Removal from our marketing list
To make a request, contact us at support@arbrux.com.
Data Retention
We retain order and customer data only as long as necessary for business or legal reasons, such as tax compliance or warranty support.
Policy Updates
We may update this policy as needed. Changes will be posted to this page with a revised effective date.
Contact Us
Arbrux Inc.
2612 Myers Road, Portland, Ontario, Canada
(343) 422-6224
support@arbrux.com
